Privacy Policy
How Namakkal Services protects your data, handles customer inquiries, WhatsApp alerts, payment records, and ensures regulatory compliance.
Your Personal Phone Number & Data Are Never Sold • தகவல்கள் விற்பனை செய்யப்பட மாட்டாது
Namakkal Services connects genuine customers with verified local technicians. We only share customer inquiry phone numbers with the relevant service provider to complete requested work. We strictly do not sell, rent, or lease personal databases to telemarketers or third-party advertisers.
Policy Sections
Privacy Questions?
Need data correction, removal of an outdated business profile, or assistance with privacy queries?
Contact Privacy OfficerInformation We Collect
Namakkal Services collects personal and business details to deliver directory search services, technician discovery, and transactional communications. The data collected depends on your interaction with the platform:
How We Use Your Data
The information we collect is processed strictly for the following lawful and transparent operational purposes:
- Facilitating Service Connections: Displaying technician business profiles, phone numbers, and ratings to customers searching for local services in Namakkal.
- Lead Notification Routing: Sending customer service inquiries directly to relevant service technicians via WhatsApp and internal dashboards.
- Billing & Subscription Administration: Processing Silver (₹199), Gold VIP (₹349), Diamond (₹1,999) subscriptions, calculating prorated upgrades, and issuing computerized tax receipts / downloadable bills.
- Security & Abuse Prevention: Verifying business legitimacy, moderating reviews, preventing spam lead generation, and preventing fake accounts.
- Service Improvements: Aggregating search demand trends across Namakkal localities (e.g., Rasipuram, Tiruchengode, Paramathi Velur) to onboard needed service categories.
WhatsApp Lead Alerts & Communication Consent
WhatsApp is a primary communication tool utilized by Namakkal Services to alert technicians of urgent job requests. By registering as a technician partner or submitting a customer service quote, you explicitly grant consent to receive:
Technicians may adjust WhatsApp preference notifications from their partner settings or reply STOP to automated notification numbers at any time.
Phone Privacy & Anti-Spam Commitment
We maintain a strict anti-spam stance. We recognize the importance of phone number confidentiality:
- Technician Partners: Direct phone numbers are protected from unauthorized scraping bots and are securely exchanged with genuine customers once a verified service request is initiated and accepted.
- Customer Inquiries: Phone numbers entered by customers during service requests are exclusively transmitted to the specific service technicians assigned to quote the job. They are NEVER published publicly on the website.
Namakkal Services strictly does not sell customer or partner contact databases to loan brokers, telemarketers, credit card distributors, or mass SMS senders.
Cookies & Local Storage
Our platform employs lightweight, secure session cookies and browser storage for fundamental web functionality:
Billing Records & 100% No-Refund Data Archival
When a technician purchases or upgrades a subscription plan (Silver ₹199, Gold VIP ₹349, Diamond ₹1,999, or prorated upgrades), transaction metadata is permanently recorded:
- Transaction Reference ID, Payment Gateway Order ID, Payment Mode (UPI/Netbanking/Card).
- Subscription Start Date, Exact Expiration Timestamp (30 days from activation), and Prorated credit audit trails.
- Downloadable tax invoice generation records stored under "My Bills" in the partner dashboard.
Data Security Measures
In accordance with Rule 8 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, we maintain rigorous technical and organizational safeguards:
Third-Party Service Providers
We engage verified third-party partners solely to perform critical operational infrastructure duties under strict data privacy contracts:
- Payment Processors: RBI-licensed payment gateways (Razorpay, Cashfree, or UPI interfaces). Namakkal Services does NOT store your credit/debit card numbers, CVVs, or net banking passwords on our servers.
- Messaging Gateways: Official WhatsApp Business Solution Providers (Meta Cloud API / Enterprise Gateways) to deliver verified transactional alerts.
- Legal Authorities: We disclose personal information only when legally compelled by valid court orders, subpoenas, or statutory mandates issued under Section 91 CrPC or the Information Technology Act.
User Rights & Access Controls
Subject to identity verification, users on Namakkal Services possess the following data control rights:
- Right to Rectification: Technicians may edit business hours, address, contact numbers, and service descriptions directly in their Partner Dashboard.
- Right to De-listing: If you close your business in Namakkal, you may request that your public listing be unpublished by contacting support.
- Invoice Download: Technicians can download full PDF history of their paid subscription bills at any time.
Grievance Redressal Officer & Statutory Details
In compliance with the Information Technology Act, 2000 and the SPDI Rules, 2011, the name and contact details of the designated Grievance Officer for Namakkal Services are provided below:
தனியுரிமைக் கொள்கை • தமிழ் விளக்கம் (Tamil Summary)
நாமக்கல் சர்வீசஸ் தளத்தில் பதிவு செய்யப்படும் உங்கள் தொலைபேசி எண்கள் மற்றும் முகவரிகள் வாடிக்கையாளர்கள் உங்களை எளிதாக தொடர்பு கொள்வதற்காக மட்டுமே பயன்படுத்தப்படுகிறது. உங்கள் தகவல்கள் எந்தவொரு மூன்றாம் தரப்பு நிறுவனத்திற்கும் விற்கப்பட மாட்டாது.
நீங்கள் செலுத்திய சந்தா கட்டணங்கள் (ரூ. 199, ரூ. 349, ரூ. 1999) திரும்ப வழங்கப்படாது (Strict 100% No Refund Policy). அதற்கான வரி ரசீதுகள் உங்கள் அக்கவுண்டில் எப்போதும் பாதுகாப்பாக சேமிக்கப்பட்டிருக்கும்.